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Service Policies

Clear expectations from start to finish — so every appointment runs smooth and nobody is surprised by anything. Booking a service means you agree to what's below.

The Short Version

  • Deposits hold your spot: $50, 25% on $500+, half up front on $1,000+. Non-refundable, but it comes off your total.
  • Every detail is priced at $100/hour. Estimates include a 30 min – 1 hour buffer; past the buffer it's $60/hour.
  • Empty your vehicle — valuables out; packed consoles and glove boxes are skipped.
  • Remove car seats before arrival. We never install or uninstall them.
  • Your arrival time is a 30 min – 1 hour window.
  • Be there for the inspection and when we finish — or arrange payment ahead of time.
  • Card payments are invoiced and paid before we leave.
  • Tell us about heavy messes before we arrive.
  • Something wrong? Tell us at the final inspection or within 24 hours.

$25 Off

Leave a review after your detail and take $25 off your next one.

$50 Off

Refer someone who books and completes a service — $50 off yours.

How Pricing Works — $100 Per Hour

  • Every detail is priced at $100 per hour. The average time to clean a vehicle is listed with each service's estimated hours, and that time is what your price is built from.
  • Every estimated time includes a free buffer — 30 minutes on half-hour packages, a full hour on whole-hour packages.
  • Work that runs past the buffer is billed at $60 per hour — we'll let you know before we continue.

Deposits

  • Every appointment requires a deposit to reserve your time.
  • Under $500: a $50 deposit.
  • $500 or more: a 25% deposit of the total.
  • $1,000 or more: half up front — the rest is due upon your satisfaction at the final inspection.
  • All deposits are non-refundable, but they come off your final total.
  • Reschedule with at least 24 hours' notice and your deposit moves to the new date.

Payment

  • Paying cash: be present for the inspection and again when the detail is finished — or pay in advance, or leave the cash and keys somewhere safe in the vehicle.
  • If payment isn't arranged one of those ways, we leave and reschedule your appointment with a $50 rebooking fee (separate from your deposit).
  • Paying by card: we send an invoice when the work is complete. It must be paid before we leave — until it is, we hold the keys to the vehicle.
  • Returned payments or chargebacks after a completed service may incur a $35 fee plus recovery costs.

Arrival Window & Access

  • Your appointment time is a 30 minute to 1 hour arrival window, not a stopwatch. Traffic, flat tires and equipment failure happen — you'll always get a text with an updated ETA.
  • If we're running more than an hour late, you may reschedule at no charge.
  • A no-show or a cancellation inside 24 hours may carry a $50 fee before a new appointment is booked.
  • Won't be home? Leave the vehicle unlocked or keys accessible, and confirm access by text.
  • Alarms, kill switches, aftermarket systems and low-clearance vehicles: tell us when booking.

Pre-Service Inspection

  • Every job starts with a 5-minute walkaround so there are no surprises for either of us.
  • Any condition-based price increase is explained and approved by you before a drop of water touches the vehicle.
  • All existing scratches, dents, chips, cracked trim and pre-existing damage are documented.
  • Can't be present? No problem — the inspection is documented by text with photos and saved to your appointment.
  • Work beginning means the inspection and pricing were accepted.

Clean-Out & Car Seats

  • Empty the vehicle before we arrive: seats, floorboards, trunk, cup holders, center console and glove box.
  • If belongings must be removed for us to do our job, a handling fee of $10–$50 applies.
  • Packed center consoles or glove boxes are skipped, not emptied.
  • Remove car seats and boosters before arrival. If one stays in, we clean around it with no satisfaction guarantee there.
  • For child safety, we never install or uninstall car seats.
  • We aren't responsible for personal items left in the vehicle — take cash, electronics, jewelry, documents, firearms and medication with you.

Vehicle Condition — Tell Us Up Front

  • Tell us about anything unusual when you book: heavy pet hair, stains, sand, mold, strong odors, kid messes or smoke.
  • We quote based on what you tell us, and the price can change after the in-person inspection if the condition is different than described.
  • Biohazards: hidden urine, feces, bodily fluids, mold, mildew or other hazards we weren't told about may end the appointment — a partial or full fee may be charged to the card on file.
  • Biohazard conditions disclosed at booking carry specialized pricing instead.

Space, Power & Water

  • We're fully self-contained — we bring our own water and power. We just need room to work: about 10 feet of clearance around the vehicle when possible.
  • A level, hard surface is best. Steep driveways, soft grass, mud and tight garages may limit or cancel the service.
  • Some properties, HOAs and apartment complexes restrict on-site detailing — confirming access is the customer's responsibility.
  • If the location makes safe, quality work impossible on arrival, the trip may be rescheduled and a trip fee may apply.

Weather

  • Light rain or overcast is usually fine — most of the work can continue under cover.
  • Heavy rain, storms, lightning, high winds, freezing temps (under ~35°F) or extreme heat may require rescheduling, at no charge.
  • Have a garage, carport or covered lot? Tell us when booking — it keeps appointments on schedule year round.
  • Exterior results aren't guaranteed against rain, pollen, road spray or bird droppings after the service is completed.

Rescheduling & Cancellations

  • Life happens — we're flexible when you let us know early. 24+ hours' notice moves your deposit to the new date.
  • If you've canceled multiple times, we may require payment in full to the card on file before rebooking.
  • We may refuse service if these policies aren't respected.
  • If we ever need to change your appointment time, we'll let you know as soon as possible and work out a new time with you.

What Cleaning Can't Fix

  • Detailing is a restoration service, not a repair or replacement service.
  • Buttons and knobs caked with heavy grime may lose their printed markings when deep-cleaned — a risk of the cleaning process, not carelessness.
  • Baked-on brake dust, and bird droppings, bug splatter, sap or tar that have etched into the paint, may leave permanent marks even after safe removal.
  • Pre-existing damage — clear coat failure, oxidation, deep scratches, rock chips, cracked trim, torn upholstery, sun damage, rust — can't be corrected by cleaning and may become more visible once the surface is clean.
  • Aftermarket parts, prior paint work, loose trim, non-factory wraps and faulty electronics are cleaned at the owner's risk. We're not responsible for dead batteries or water intrusion from failed seals or open windows.

Satisfaction Guarantee

  • If something isn't right, tell us at the final inspection or within 24 hours of finishing — with photos — and we'll do our best to make it right.
  • Concerns raised after 24 hours aren't guaranteed a correction.
  • No redos or refunds after anyone else has cleaned or repaired the area.
  • Issues you didn't disclose at booking — heavy stains, foul odors, biological waste, mold, chemical spills, hazardous materials — void the guarantee, and no additional work is performed outside the original package or estimate.

Safety Around the Work Area

  • We run hoses, cords and equipment while we work — please keep children and pets away from the work area.
  • Stay about 10 to 15 feet from the work area while we're working.
  • If you need us, get our attention from a distance so nobody trips.
  • Service may be declined or stopped for unsafe conditions, aggressive behavior, harassment, intoxication or unsafe animals.

Photos & Video

  • We may take photos and videos of your vehicle before, during and after the service and share them on our website and social media.
  • We won't name you, show your license plate or show your home address without your permission.
  • Rather we didn't post your vehicle at all? Just tell us before the appointment.

Discounts

  • $25 off: leave a public review after your service. One per customer, redeem on your next booking — just mention it when you book so the price is adjusted up front.
  • $50 off: refer someone who books and completes a paid service — they just give your name when booking.
  • No cap on referrals; each completed referral earns another $50 credit. Credits apply to future services only and hold no cash value. Can't be combined with another discount on the same service.

Questions about any of this?

Call or text Dominick at (813) 822-6368 before you book. I would much rather talk it through up front than have anyone disappointed after. These policies may be updated as the business grows; the version posted here on the day of your appointment is the one that applies.

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